Maintenance
Place2live Ltd provides an ongoing care-taking service to its clients
well above the very basic services offered by some landlords and their
agents. At the same time we respect that the property is the tenants’
home for the duration of the tenancy. However, should maintenance be
required it is important that repairs are carried out quickly and to a
high standard. See below for details:
Dedicated Maintenance Department:
Direct telephone access on: 07958 553543
Maintenance Service Charter
Non emergency problems: Mostly attended to within 1 working day.
Immediate referral to a specialist contractor on the rare occasions that
might be necessary.
Emergency problems:
High priority. Visit within hours.
House-Sitting services and Security:
Place2live Ltd will (upon request by the tenant) "house-sit" to
receive any specialist contractors (e.g. washing machine repairers,
heating engineers etc). Any such outside contractors used can also be
accompanied by ourselves while inside the property to increase security
for the tenant, should the tenant so require.
Privacy:
Minimum of 24 hours notice given of all property visits. Opportunity
for re-scheduling if inconvenient.
Decorations:
- Internal: Min every *3 years
- External: Min every *5 years
*Tenant will be informed of previous decoration date prior to
contract signing
Communal Areas**
Internal and external cleaning and general upkeep.
**Communal yards, porches, staircases etc. not applicable to all
properties.
References
Existing tenants are usually willing to provide references with
regard to the quality of the above services. Please ask for details.
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